Telavox’s sub-processors
Version 3.0, 2023-06-01
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All Telavox services are technically configured and delivered via Telavox AB. As a consequential effect of this, for all agreements with Telavox subsidiaries, the following relation will exist.
| Telavox Subsidiary | Sub-Processor | Location of processing |
|---|---|---|
| Telavox A/S | Telavox AB | Data is stored and processed in EU/EEA |
| Telavox ApS | Telavox AB | Data is stored and processed in EU/EEA |
| Telavox OY | Telavox AB | Data is stored and processed in EU/EEA |
| Telavox LTD | Telavox AB | Data is stored and processed in EU/EEA & the UK |
| Name of sub-processor/sub-contractor | Purpose of processing | Location of processing |
|---|---|---|
| Google Cloud EMEA LTD | External storage of traffic records. Statistical analysis of anonymous data | Data is stored within EU/EEA |
| Telia Company AB | Providing mobile internet services | Data is processed in EU/EEA |
| TDC Holding A/S | Providing mobile internet services | Data is processed in EU/EEA |
| Telenor ASA | Providing telephony and mobile internet services | Data is processed in EU/EEA |
| Line Carrier Oy | Providing telephony and mobile internet services | Data is processed in EU/EEA |
Added-service sub-processors
| Name of sub-processor/sub-contractor | Applicability | Purpose of processing | Location of processing |
|---|---|---|---|
| Cention Group SB | Telavox Contact Center Solution | Providing platform and back-end functionality to our Omnichannel Contact Center solution | Data is stored within the EU/EEA. Technical support can access data from outside the EU/EEA (not per default). |
| Comunit AB | Telavox Multitenant Remote Operator Service | Providing remote operator services (telephony service) | Sweden |
| Destiny Analytics AB (prev. Meridix) | Telavox Extended Reporting and Analytics Service | Add-on to provide analytics and reporting capabilities to the software | Data hosted in EU/EEA |
| Voxbone S.A | Telavox Foreign Number Service | Provides voice connectivity services and international phone numbers outside of Telavox main markets | Data is stored and processed in EU/EEA & the UK |
| Voxo AB | Telavox Voice to Text Service | Voice to text engine, helping to bring insights to conversations, used for providing transcripts of voicemails. | Data is hosted in The Netherlands (main) and Ireland (cross-region replica). |
Network Operators when using the Telavox Service (outside EU/EEA)
Directory Assistance and Porting Services
| Name of service | Purpose of processing | Location of processing |
|---|---|---|
| Eniro AB | Providing services regarding directory enquiries | Sweden |
| Bisnode AB | Providing services regarding directory enquiries | Sweden |
| Nodeus Group AB | Providing services regarding directory enquiries | Sweden |
| SNPAC Swedish Number Portability Administrative Centre AB | Providing services for porting of telephone numbers | Sweden |
| Spirius AB | Providing services for porting displaying mobile numbers when sending SMS from softphone/computer | Sweden |
Third Party integrations (CTI)
The Customer has the option to add Telavox CTI (Computer Telephony Integration) for CRM/Helpdesk systems, which is a user license add-on feature that enables Telavox CRM/Helpdesk integrations. See further information here: https://www.telavox.com/integrations/.
The Telavox CTI is only provided upon Customer’s written instructions and order. The Telavox CTI requires that Customer has entered into a license agreement with the third party Supplier with respect to the applicable host service, enabling Telavox to integrate with the host service. Telavox does not enter into any agreement with the third party supplier for Customer’s use of the host services, Telavox merely provides the technical means for the Customer to interact with the Supplier host service through the Telavox CTI.
In this connection Telavox processes data in accordance with the Customer’s documented instructions for the CTI service (as processor). Telavox is not using the third party Supplier as sub-contractor in connection with providing the third party integration. Thus, the third party Suppliers are not regarded as Telavox’ sub-processors (or sub-suppliers).
| Purpose of processing | Location of processing |
|---|---|
| Providing the Telavox CTI integrated in the third party Supplier host service. See list: https://www.telavox.com/integrations/ | The location of Supplier’s processing is determined by Customer’s agreement(s) with the third party Supplier (Telavox does have access to such information) |
Telavox Affiliates
| Name of affiliate | Location of affiliate |
|---|---|
| OpenS SPRL (ALLOCloud) | Belgium |
| eRate AS | Norway |
| eRate BSS AB | Sweden |
| Numintec Comunicaciones S.L. | Spain |
| Telavox ApS | Denmark |
| Telavox AS | Norway |
| Telavox LTD | United Kingdom |
| Telavox OY | Finland |
| iCentrex AB | Sweden |
| Telavox Försäljning AB | Sweden |
| eRate OTA Services AS | Norway |
| OpenS SARL | Tunisia |
| Numintelecom S.L.U | Spain |
| Numintec Comunicaciones, Lda | Portugal |
